Aalto University MBA Association and Finnair cordially invite you to hear about one of the oldest operating airlines in the world. Finnair was as well one of the safest airlines during 2018, according to a recent report. It is also very committed to both employee and customer satisfaction, which are tightly related. Members of the Association have received the registration link by e-mail.

Venue : Finnair

Address: Tietotie 9, Vantaa.

Date: Wednesday January 23, 2019

17:00-18:00 From Customer journey to Employee journey. How Finnair is using eNPS (employee NPS) to boost NPS. By Saija Stenbacka, VP Wellbeing and People Analytics, Finnair

18:00-19:00 networking